A chatbot is an excellent customer service platform capable of resolving your frequent queries, even after hours. It consists of a messaging program that mimics human conversations through artificial intelligence. In addition, it can automatically collect information from users and thus strengthen your lead generation and upselling activities at any time.
A chatbot can reduce your operational costs by up to 30%
First, we look your situation: What kind of profiles contact you? Are there recurring queries and doubts? What data do you need from these users? Where do you send this information and what do you do with it after the fact? What repetitive customer facing tasks do your staff have to always perform?
The chatbot is an automation that will save time for anyone working with your customers or prospects. Your users will also benefit, as they receive instant responses instead of browsing for long periods looking for answers.
At Saffron Labs we help you create a chat flow with potential questions, answers and structure using the best tool for you (HubSpot, Zendesk, Intercom, etc.) and make the connection to your CRM. We setup all chatbots to comply with privacy, data management and AI technology disclosure laws and regulations, depending on the markets you operate in.
Finally, we strive for a natural language tone that matches the personality of your business.
On your website, Facebook Messenger or WhatsApp Business, this technology supports your marketing strategy and will help you better understand what your users need.
As a 100% digital agency, every day we support companies in simplifying processes and making decisions based on real data. Go ahead and give your customers, prospects and brand an effective, responsive and entertaining communication channel.
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